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1. Ash Urns
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FAQhotel ashtrays

Below are some of our more popular frequently asked questions. If your answer is not listed, please contact us online or at 1-800-653-1222 and we will return your message in a prompt manner.

Benches & Street Furnishings
     Q: What is the warranty on these items?
     Q: What colors do the plastic slats/items come in?
     Q: Can these benches, tables & litter cans be BOLTED down to the concrete?
     Q: Can we get replacement slats?
     Q: Can we get custom sizes?
     Q: What lengths do the benches & tables come in?
     Q: Do the street furnishings come fully assembled during shipping? Can we order them not assembled to save some money?
     Q: Where can I see some of these items?
     Q: Does the plastic wood look like real wood? What is it made of?

Ordering
     Q: Can I get a Price quote over the telephone for a larger order?
     Q: How can I find my local reseller of these items?

Shipping
     Q: I live outside of North America - can I still purchase your products?
     Q: How long is typical delivery?
     Q: Do you ship street furnishings assembled or not assembled? Do we have a choice?

Other
     Q: Can I get a replacement KEY for my Ashtray?
     Q: Are you GSA approved?
     Q: Can I return a Product?
     Q: Do the products carry a Warranty or Guarantee?
     Q: Can I fax in my company Purchase Order to you?
     Q: How do I mount the Ashtray to the wall?
     Q: Will the Ashtray rust?
     Q: Can I get my Company color or Logo onto the unit I buy?


Benches & Street Furnishings
     Q: What is the warranty on these items?
  A: Made in Canada this lineup of long lasting furniture features:
- Recycled Plastic - 25 YEAR WARRANTY, Warp free, Rot free, Rust Free, Crack Free & Splinter free
- Steel framework - 15 YEAR WARRANTY - not to warp or sag
- Steel framework - 8 YEAR WARRANTY - not to rust, chip or flake
-Made for life in the Canadian/USA climate
-Easy to install & maintain Anchors to the ground in minutes
-Easy replacement of Plastic components from Parking lot damage if need be
-TAKES THE WEIGHT OF BIG PEOPLE WILL NOT BEND OR BUCKLE!


   
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     Q: What colors do the plastic slats/items come in?
  A: Choose from 5 colors of plastic slats: Green, Redwood, Beige, Brown & Gray
   
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     Q: Can these benches, tables & litter cans be BOLTED down to the concrete?
  A: YES. Everything we sell on the site is made to do just that. Each piece of street furniture is made with anchoring holes in the feet, bottom or base for bolting down.

Most of the street furniture can also be ordered at no additional cost as in-ground or embedded concrete Sono-tube installation.
   
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     Q: Can we get replacement slats?
  A: Sure. Anyone with a socket set can easily replace any of the slats on any piece.
   
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     Q: Can we get custom sizes?
  A: Yes. We love custom orders, just ask!
   
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     Q: What lengths do the benches & tables come in?
  A: Benches typically come in 5', 6' & some in 8 foot lengths - same basic formula for the tables as well.

Wheelchair accessible tables like #174504 are 8 feet long.
   
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     Q: Do the street furnishings come fully assembled during shipping? Can we order them not assembled to save some money?
  A: We ship about 95% of these items fully assembled, it usually doesn't save enough $ when weighed against the time to assemble on the consignee's end to ship not assembled.

If you'd like to save $ and ship not assembled we'll be happy to do so, just ask.

Orders of bulk tables for instance, going from our Eastern plant to the West Coast may see a 20% shipping reduction when shipping not assembled.
   
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     Q: Where can I see some of these items?
  A: Please contact nicole@enviroprod.com & we will email out a price list and a customer list where you can go to view our goods on site.
   
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     Q: Does the plastic wood look like real wood? What is it made of?
  A: The "Ultra-plast" recycled plastic slats we use do have a classy matte finish with an embossed grain. The lumber is not meant to look like or imitate wood.

The testimonial to the great appearance of the plastic slats is we've never had a complaint or return on these items with over a thousand pieces sold.

The plastic is 100% post consumer plastics: bottles, bags, margarine tubs, etc.

   
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Ordering
     Q: Can I get a Price quote over the telephone for a larger order?
  A: YES! Just call for a quote.
   
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     Q: How can I find my local reseller of these items?
  A: Johnsons does have dealers of our unique items. Please call 1-800-653-1222 for more details.
   
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Shipping
     Q: I live outside of North America - can I still purchase your products?
  A: Yes, we ship world-wide. Shipping rates vary by product and country. Costs for shipping outside of North America are priced on a by country basis.
   
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     Q: How long is typical delivery?
  A: Most orders arrive to you, the customer, in 4 -7 days.
   
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     Q: Do you ship street furnishings assembled or not assembled? Do we have a choice?
  A: We ship about 95% of these items fully assembled, it usually doesn't save enough $ when weighed against the time to assemble on the consignee's end to ship not assembled.

If you'd like to save $ & ship not assembled we'll be happy to do so, just ask.

Orders of bulk tables for instance, going from our Eastern plant to the West Coast may see a 20% shipping reduction when shipping not assembled.
   
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Other
     Q: Can I get a replacement KEY for my Ashtray?
  A: We have replacement KEY sets for $14.95. Which includes 2 keys, all taxes & postal mailing, 7-10 day delivery in North America.

**If you need your keys faster please advise us & UPS courier charges will be extra -***

Please make sure to check over your existing urn for the number of disposal holes, does it have a lid, a Buttstop hexagonal decal & other unique characteristics before you call so we can match up the keys to the urn you presently have.
   
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     Q: Are you GSA approved?
  A: At this time we do not carry a GSA Contract Number, although our units are happily used all over the world by US Government installations. As well we have several distributors that carry our line-up that do have a GSA rating.
   
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     Q: Can I return a Product?
  A: Please call Nicole Valois for a Return Authorization number at 1-800-653-1222.
   
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     Q: Do the products carry a Warranty or Guarantee?
  A: We stand behind all of our items.
We will replace defective units due to workmanship for a full year after purchase date.
Please call Nicole for a Return Authorization number at 1-800-653-1222.
   
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     Q: Can I fax in my company Purchase Order to you?
  A: YES! We are always happy to work with customers on company PO's. Fax attention to Nicole Valois at 1-888-528-4444.
   
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     Q: How do I mount the Ashtray to the wall?
  A: We have over 60,000 of our urns mounted to brick walls. Simply drill with a Masonry bit into the mortar joint of your brick wall & screw in the unit. The Ashtrays may also be mounted easily with wood screws or self-tapping metal screws onto the appropriate surfaces.
   
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     Q: Will the Ashtray rust?
  A: Our flagship "BUTT-OUT" Industrial unit is all stainless steel & CAN'T rust.
   
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     Q: Can I get my Company color or Logo onto the unit I buy?
  A: YES! We are experts at customizing your Ashtray or litter cans with your company color or logo! Call for a quote.
   
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